BUSINESS TRANSFORMATION AND Project management professionals
Speak With Honesty, Think With Sincerity, Act With Integrity!
who we are!
BUSINESS OPTIMISATION SPECIALISTS AND RESULTANTS!
Mosaic Strategic Services LLC is a consultancy firm that offers services aimed at streamlining and optimizing your business model with an aim to mitigate risks associated with your company’s operations, whilst increasing productivity and efficiency.
The services offered by Mosaic, includes project management, business transformation and process alignment, strategic planning, development of policies and procedures, training, staff counselling, human resources consultancy, risk assessment, accounting services, mystery shopping and IT software development.
At Mosaic we are committed to the provision of professional services of the highest quality and are guided by our mantra ‘SPEAK WITH HONESTY, THINK WITH SINCERITY, ACT WITH INTEGRITY’.
As such, our resultants and strategic partners bring to each client a plethora of experience and professional expertise ranging from project management, process alignment, internal audit, accounting, counselling psychology, human resource management, business management, banking and financial services.
OUR MISSION AND COMMITTMENT TO OUR CLIENTS AND STAKEHOLDERS
At Mosaic we are committed to the provision of professional services of the highest quality and are guided by our mantra ‘SPEAK WITH HONESTY, THINK WITH SINCERITY, ACT WITH INTEGRITY’.
OUR SERVICES
Project Management Services
Mergers
Collaborate with the Board of Directors, Management Team, Regulators and Stakeholders inclusive of clients, to ensure a successful merger, by co-ordinating and managing the Merger Project, through the effective use of the operational, human resource, communication, information technology and regulatory plans.
OUR SERVICES
Project Management Services
IT Software Implementation
Collaborate with the IT Vendor/Provider, IT department and subject matter experts (SME) to map, test (SIT and UAT) and implement the respective IT platform which includes:
· Being the liaison between the vendor and the organization
· Assist organization and vendor with system design.
· Assist accounting team with GL mapping, design of chart of accounts and transaction mapping.
· Document, test, report and resolve system issues.
· Work with SME’s and department heads to identify gaps and workarounds
· Prepare user guides and workflows
· Assist with system training
· Update procedures and/or policies
New Product Implementation
Prepare the new product template which outlines the regulatory, operational and accounting requirements.
Work with the IT Staff, IT vendor/provider, regulator, attorneys, respective department heads and staff to do product mapping, testing (SIT and UAT), procedures, training, implementation and rollout.
OUR SERVICES
Business Transformation and Alignment
Operational Alignment
Observe and examine the organization’s “AS IS” procedures and make recommendations for the “TO BE” processes in line with current industry best practice.
Collaborate with the management team and subject matter experts in the development of workflows, policies and procedures, job descriptions and accountability, training material and implementation.
Training
Offers training from subject matter experts in the following areas:
· Customer Service
· Teller Operations
· Banking Operations
· Credit Administration and Loan Securities Documentation
· Collections and Delinquency Management
· Analyzing and Improving Business Processes
· Risk Based Lending
· Loan Analysis and Interviewing Techniques
· Data Protection and Cyber Security
Compliance and Anti Money Laundering (POCA)
Enterprise Risk Management
Human Resources and Industrial Relations
OUR SERVICES
Strategic Planning
Assist the senior managers in the organization with the strategic planning process which will allow the execution of the strategic vision and goals outlined by the board of directors.
Workshops will be held with each department pre-retreat, to guide the preparation of the strategic plan created to accomplish these goals.
The plan should include a SWOT analysis, actionable strategies, approaches and tactics aligned with primary objectives and the organization’s annual budget.
Other Services
Policies and Procedures Documentation
IT Requirement and Other Business Requirement Documentation
Operational Audits
Internal Audit Services
Accounting Services and Reconciliations
Collections - (Delinquent Accounts and Delinquency Management)
Business Plan Preparation
Operational Due Diligence Preparation (mergers)
Staff Counselling
Mystery Shopping Surveys
Operational assistance with IPO’s/APO’s and Debt Raises
IT Software Development
Financial Accounting Services
Renewal of Charity Status (Jamaica)
TESTIMONIALS
"I have known and worked with Andrea Whittaker professionally for over 20 years. I am particularly impressed with her exceptional work ethic, unwavering reliability, and strong leadership qualities that she displayed during our collaboration on a major project at JMMB Bank Ltd (formerly Capital & Credit Merchant Bank Ltd). This project was the implementation of the Temenos T24 core banking platform for banking, investment and mutual funds business lines. The project was completed within record time with high stakeholder satisfaction.
Andrea is a highly motivated individual with a laser focus on achieving results. She consistently exceeds expectations, always willing to go above and beyond to ensure success. Her work ethic is further complemented by her strong sense of organization and commitment to authenticity. Beyond her dedication, Andrea is a proven leader with extensive experience in senior management and executive roles within the financial sector. She possesses the remarkable ability to inspire and motivate her team members, fostering a collaborative environment where everyone thrives. Additionally, her exceptional communication skills allow her to articulate complex ideas and goals with clarity and precision.
I wholeheartedly recommend Andrea to any individual or organization seeking a highly skilled and dedicated professional. Her expertise and commitment to excellence make her an invaluable asset, capable of tackling complex business challenges and capitalizing on emerging opportunities."
Ernest Edwards
Executive Software Development
The Jamaica National Group
"In 2016 we contracted Mosaic Strategic Services with its Principal Mrs. Andrea Whittaker, as Project Manager, to guide us through the process of merging Montego ( of which the undersign was General Manager) and Hanover Credit Unions.
The Merger, which resulted in a new entity, Gateway Co-operative Credit Union, was and continues to be a resounding success.
We found Mrs. Whittaker to be very knowledgeable, professional and easy to work with through the entire process. Timelines were kept and project benchmarks achieved.
Thank you, Andrea, for your expertise which we are sure future clients of yours will find as rewarding as we did."
Ornell Bedasse
Chief Executive Officer
Gateway Co-operative Credit Union
"I've worked alongside Andrea for over four years.
During this time, I've seen her excel at the core elements of her job - Business Transformation, Strategic Planning and Project Management. She also displayed her prowess at handling tasks that extended well beyond the scope of her work.
Andrea's proficiency in successfully executing her core role and extra projects have been critical to the company's growth. In fact, her focus on business transformation has led to improved efficiencies across all areas of the company.
This rare mix of productivity and ambition sets a great example for the rest of the team. It will also ensure that Andrea will continue to excel in her career as she is dedicated and committed to completing tasks. delivering results and improving business productivity."
Krishna Singh
Chief Information Officer
Mayberry Investments Limited
"We are incredibly grateful to Mosaic Strategic Services for their exceptional support throughout the application process for the renewal of our charity certification. Their understanding of the regulatory requirements and general business strategic services, meticulous attention to detail and excellent communication skills made what could have been a complex and overwhelming process incredibly smooth. They were proactive, responsive, and always available to answer our questions, ensuring that everything was completed accurately and on time. We highly recommend their services to any organization in need of professional and reliable assistance."
Carla Myrie
Executive Director
Nature Preservation Foundation (Hope Gardens)
Welcome
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About Us
Managing Director - Andrea Whittaker
Managing Director - Andrea Whittaker
Managing Director - Andrea Whittaker
Mrs. Andrea Whittaker, Business Optimization Specialist and Managing Director of Mosaic Strategic Services LLC has over 33 years’ experience within the financial sector in the areas of commercial banking, building society, investment banking and credit union. She has held numerous positions in customer service, banking operations, stock
Mrs. Andrea Whittaker, Business Optimization Specialist and Managing Director of Mosaic Strategic Services LLC has over 33 years’ experience within the financial sector in the areas of commercial banking, building society, investment banking and credit union. She has held numerous positions in customer service, banking operations, stock broking administration, total quality management, general management and strategic management.
She holds a BSc (Honors) in Banking and Finance, a Diploma in Management Studies and Certificates in Sales; Securities Management; Project Management; Business Process Modelling; Back Office and Operational Risk Management; Back Office Management; Mutual Funds; Credit Administration and Advanced Anti Money Laundering.
Mrs. Whittaker began her career at the Bank of Nova Scotia. Jamaica and also worked with Eagle Commercial Bank, Caldon Finance Merchant Bank, Capital & Credit Financial Group and UWI (Mona) & Community Co-operative Credit Union Limited where she held the position of General Manager for the period March 2008 to February 2015 and for the period February to March 2015 was assigned the role of General Manager, Merger Activities, after-which she assumed the role of Merger Project Consultant in April 2015.
In August 2015 she assumed the role of Consultant at Credit Union Fund Management Company Limited and joined the company as a permanent employee in January 2016 where she held the position of Manager, Business Operations & Support in charge of Project Management, Operations Management and Pension Administration. She held this position until her resignation at the end of February 2018.
For the period December 2015 to January 2017, Mrs. Whittaker also worked as Project Manager for the Hanover/Montego Credit Unions Merger (now Gateway Co-operative Credit Union (2017) Limited. She also provided consultancy services on behalf of the Jamaica Co-operative Credit Union League for the period 2008 to 2016.
This entailed the review, redesign and documentation of procedures for the respective credit union which was forwarded to the league for implementation.
After working as a consultant with Mayberry Investments Limited for the period 2018 to 2019, she joined the firm as the Chief Operating Officer in January 2020. During her tenure she had direct responsibility and oversite for the Operations and Information Technology areas of the company.
Some major achievement included the transformation of the operations, technology and streamlining of the company’s budgeting and strategic planning process.
Mrs. Whittaker was assigned the responsibilities of Mayberry’s digitization project in July 2022 (the 3rd year in the project) and led the successful implementation of nineteen (19) modules and two incomplete modules inherited from the previous team. The implementation included, data cleansing, data migration, building out of the transaction accounting and the design of the transactional and product and services workflows within the software.
Mrs. Whittaker over the years has managed several projects and has extensive project management experience.
Resultant - Mickiesha Robinson
Managing Director - Andrea Whittaker
Managing Director - Andrea Whittaker
Ms. Mickiesha Robinson has over ten years of experience in providing leadership and strategic direction in Accounting, Finance and Cash Management. She possesses strong analytical and critical thinking skills to effectively make sound decisions.
Mickiesha has served as Financial Controller at Guardsman Armoured Limited and at Mayberry Inv
Ms. Mickiesha Robinson has over ten years of experience in providing leadership and strategic direction in Accounting, Finance and Cash Management. She possesses strong analytical and critical thinking skills to effectively make sound decisions.
Mickiesha has served as Financial Controller at Guardsman Armoured Limited and at Mayberry Investments Limited. She has effectively implemented quantitative tools and reporting mechanisms during her tenure at both institutions.
Mickiesha is committed to achieving excellence in service delivery and has contributed to successful projects over the years. She was a key member of the team developing the 1st 1000 Days mobile application for the Jamaican government.
A graduate of the University of the West Indies and Mona School of Business, she holds a BSc (honours) in Accounting and Management Studies and an MBA in General Management. Mickiesha is known for her appetite to learn and is pursuing her professional accounting designation with the Association of Chartered Accountants (ACCA).
Recognized for her motivational leadership style and outstanding relationship management skills, Mickiesha continues to leave an indelible mark on everyone she encounters. A firm believer in the love of family and community, Mickiesha spends quality time with family, exercising and volunteering.
Resultant - Melissa Linton
Managing Director - Andrea Whittaker
Resultant - Melissa Linton
Ms. Melissa Linton is an accounting professional who has spent over 15 years within the financial sector. She has held various positions over the years in Finance, Operations and Project Support.
Melissa was employed to the Credit Union Fund Management Company for the period 2013 to 2018 in the areas of customer service, accounts and bus
Ms. Melissa Linton is an accounting professional who has spent over 15 years within the financial sector. She has held various positions over the years in Finance, Operations and Project Support.
Melissa was employed to the Credit Union Fund Management Company for the period 2013 to 2018 in the areas of customer service, accounts and business operations.
She transitioned to the role of consultant in 2018 and became a key member of the Mayberry pool of consultants from 2019 to 2024.
Melissa also works as an insurance advisor and has been doing so for the last five (5) years. She prides herself in her ability to be able to always meet the needs of each of her clients.
Her work experience and competencies include system implementation, creation of user guides and workflows, customer service, maintenance and tracking of fixed assets, preparation of monthly financial statements, which includes preparation of audit, receivables and payables schedules and bank reconciliations.
Ms. Linton holds a plethora of professional certificates in Accounting, Securities, Information Technology, Law, and Insurance.
Resultant - Tracey-Ann Coy
Resultant - Nicolette Miles-McRae
Resultant - Melissa Linton
Mrs. Tracey-Ann Coy is a business professional who has spent over 16 years in the telecommunications, entertainment and financial sector. She began her career at Dehring, Bunting and Golding in 1995 and has held various positions at Dennis, Joslin Jamaica Inc (FINSAC), Gotel Communications Limited, Sportsmax Limited, UWI (Mona) & Communi
Mrs. Tracey-Ann Coy is a business professional who has spent over 16 years in the telecommunications, entertainment and financial sector. She began her career at Dehring, Bunting and Golding in 1995 and has held various positions at Dennis, Joslin Jamaica Inc (FINSAC), Gotel Communications Limited, Sportsmax Limited, UWI (Mona) & Community Co-operative Credit Union, Digicel Jamaica Limited and worked as a Consultant most recently at Mayberry Investments Limited.
Her work experience and competencies includes operations management, customer service, inventory management, quality control, collections and delinquency management, receivables management, account reconciliations, and human resource management.
Mrs. Coy holds a BSc in Management Studies and Accounting, Diplomas in Business Administration and Human Resource Management and a Certificate in Customer Service Essentials.
Resultant - Owen Lawrence
Resultant - Nicolette Miles-McRae
Resultant - Nicolette Miles-McRae
Mr. Owen Lawrence is a highly accomplished professional, with an impressive career in the Internal/External Audit field for over twenty (20) years with companies in the public and private sector. His tenure of over 12 years with Jamaica Co-operative Credit Union Limited (JCCUL) spans the role of Internal Auditor, Relationship Field Office
Mr. Owen Lawrence is a highly accomplished professional, with an impressive career in the Internal/External Audit field for over twenty (20) years with companies in the public and private sector. His tenure of over 12 years with Jamaica Co-operative Credit Union Limited (JCCUL) spans the role of Internal Auditor, Relationship Field Officer, Business Analyst and Trainer.
Prior to working with JCCUL, He was appointed Senior Internal Auditor at National Water Commission, Financial Auditor at CPH Consulting and Mair Russell Grant Thornton, Audit Manager at St Elizabeth Co-operative Credit Union and Managing Director Internal Audit Group Services Ltd.
Expertise includes the provision of consultancy services in the areas of internal audit, IT and audit training, enterprise risk management, and business process re-engineering along with policy/procedures documentation.
Owen holds an MBA – MIS from UTECH and is currently pursuing the Certified Information Systems Auditor (CISA) designation.
Resultant - Nicolette Miles-McRae
Resultant - Nicolette Miles-McRae
Resultant - Nicolette Miles-McRae
Mrs. Nicolette Miles McRae holds a Master of Business Administration (MBA) in Banking and Finance and a Bachelor of Business Administration (BBA) in Finance.
Her career spans 25 years in the financial industry with experience from a plethora of disciplines such as customer service, operations, administration, total quality management, cr
Mrs. Nicolette Miles McRae holds a Master of Business Administration (MBA) in Banking and Finance and a Bachelor of Business Administration (BBA) in Finance.
Her career spans 25 years in the financial industry with experience from a plethora of disciplines such as customer service, operations, administration, total quality management, credit administration, delinquency management and risk management which makes her rounded.
Over the last 5 years, she has been working part-time in the capacity of a consultant spearheading projects, in some instances providing executive support and working as a part of a team.
Resultant - Narine Lewis
Dr. Patrece Charles King, J.P. of the Phoenix Counselling Center
Dr. Patrece Charles King, J.P. of the Phoenix Counselling Center
Ms. Narine Lewis is an experienced professional who has worked within Customer Services, Branch Operations and Business Administration in the Financial Sector, Telecommunication. and Retail Sectors.
In her extensive 25 years' experience in Jamaica and Canada, she drove business momentum to succeed and grow through Management activities in
Ms. Narine Lewis is an experienced professional who has worked within Customer Services, Branch Operations and Business Administration in the Financial Sector, Telecommunication. and Retail Sectors.
In her extensive 25 years' experience in Jamaica and Canada, she drove business momentum to succeed and grow through Management activities in Strategic Planning, Customer Relationship Management (CRM), Office Management and Processes, Lean Operations, Facilitation and Leadership Development.
Narine is a graduate of the University of West Indies (Mona) from where she holds a BSC (Hons) in Management Studies and Accounting. She also holds a Masters of Business Administration (hons) from Manchester Business School University of Manchester - United Kingdom).
Narine currently resides in Ontario, Canada and is Mosaic's representative for that region.
Dr. Patrece Charles King, J.P. of the Phoenix Counselling Center
Dr. Patrece Charles King, J.P. of the Phoenix Counselling Center
Dr. Patrece Charles King, J.P. of the Phoenix Counselling Center
Dr. Charles King holds a Doctorate in Public Health from the University of the West Indies with a specialty in Environmental Health Management which she obtained from the Johns Hopkins University. and a master’s degree in public health from Florida International University and a Master’s of Science degree in Counselling Psychology from th
Dr. Charles King holds a Doctorate in Public Health from the University of the West Indies with a specialty in Environmental Health Management which she obtained from the Johns Hopkins University. and a master’s degree in public health from Florida International University and a Master’s of Science degree in Counselling Psychology from the Northern Caribbean University.
In 2010, Dr. Charles King began her tenure as the Chief Executive Officer and Lead Counselling Psychologist of the Phoenix Counselling Centre, which she founded. She has passionately and consistently worked with individuals and families to overcome personal conflicts, anxieties and behavioural disorders.
The Phoenix Counselling Center offers professional counseling, psychotherapy and coping skills to all Individuals, children adolescents, couples, families and corporate entities.
Dr. Charles King offers psychotherapy in the following areas:
- Behavior management
- Emotional regulation
- Cognitive Behavior Therapy
- Psychodynamic therapy
- Trauma and Grief Counselling
- Complex PTSD
- Psychotherapy and therapeutic interventions for adolescents and teenagers
- Life skills development and management
- Attachment styles
- Couples and marriage therapy/Counselling
- Family counseling
- Sexual identification issues
Resultant - Carlene Wint-Campbell
Dr. Patrece Charles King, J.P. of the Phoenix Counselling Center
Information Technology Resultant - Orett Jones
Carlene Wint-Campbell is an accomplished financial services’ professional, with over 25 years, spanning retail branch banking; investment banking in both retail and wholesale capacities; Investment and Retirement Planning as well as corporate finance. Additionally, Carlene has a functioning understanding of the international capital and
Carlene Wint-Campbell is an accomplished financial services’ professional, with over 25 years, spanning retail branch banking; investment banking in both retail and wholesale capacities; Investment and Retirement Planning as well as corporate finance. Additionally, Carlene has a functioning understanding of the international capital and money markets which provides competitive advantage in strategic planning.
Carlene’s eclectic skill set has provided multiple opportunities for training and coaching, most recently at Carnival Cruise Lines, Guest Care Unit as well as for Sales Representatives at Foresters Financial Services, South Florida.
She holds an MBA, from Manchester Business School (UK); BBA (Honours) in Banking and Finance from the University of Technology (UTECH) and is currently reading for a Certified Financial Planner (CFP) designation. She possesses Financial Industry Regulatory Authority (FINRA) licenses, Series 6 & 63 along with Life, Health & Variable Annuity; and is currently licensed in Florida, New York, New Jersey & California.
Information Technology Resultant - Orett Jones
Attorney-at Law/Legal Resultant - Nadine C. Atkinson-Flowers
Information Technology Resultant - Orett Jones
Orett Jones is an Information Technology Consultant for several of Jamaica’s leading financial institutions and has worked with varying sectors of the job market, from finance, insurance, to retail and gaming; for both government and private institutions, where he has helped to troubleshoot, automate and contribute innovate solutions to
Orett Jones is an Information Technology Consultant for several of Jamaica’s leading financial institutions and has worked with varying sectors of the job market, from finance, insurance, to retail and gaming; for both government and private institutions, where he has helped to troubleshoot, automate and contribute innovate solutions to many of the problems these institutions encounter.
Orett have extremely strong creative and problem-solving skills, having over 18 years of experience in the information technology field; working in areas of analysis, database, data warehouse & design, business intelligence and software development - developing desktop, web and mobile applications.
Over the past five years he has worked with institutions such as GTECH, OUR, Cari-Med, Mayberry Investments, The Ministry of Youth & Culture, Ministry of Education, NCB, and NCB Capital Markets, to name a few, serving as consultant as either a Software Engineer and/or Database Expert.
Prior to this Orett developed state of the art software technologies to automate and solve complex business processes, implemented, also updated various Enterprise Resource Planning (ERP) solutions as a Senior System Analyst at Appliance Traders Limited (ATL), Programmer Analyst for NCB Capital Markets and a Programmer Analyst at PeopleCorp Technology, consulting with the JMMB Group.
He developed the first online trading platform in Jamaica for JMMB Securities, where clients were able to place their trade orders without a third-party agent initiating the transaction. Orett is certified in Data Science (R Basics) and is a Certified ICT Advisor from the Center for Information and Communication Technology (CTIC), where he encourages strategies and working methodologies for the promotion and use of ICT by SMEs. In addition, he has a bachelor’s degree in management information systems, a certificate in Financial Securities Management and a certificate in Managing Project Risks (Construction).
Attorney-at Law/Legal Resultant - Nadine C. Atkinson-Flowers
Attorney-at Law/Legal Resultant - Nadine C. Atkinson-Flowers
Attorney-at Law/Legal Resultant - Nadine C. Atkinson-Flowers
Say so
Nadine C. Atkinson-Flowers is an Attorney who is admitted to practice in Jamaica and in Missouri, USA. Her legal experiences are wide ranging with almost eighteen (18) years as a lawyer in Jamaica. Her United States practice is in the area of Immigration with a focus on family green cards, citizenship, work permits, student visas
Say so
Nadine C. Atkinson-Flowers is an Attorney who is admitted to practice in Jamaica and in Missouri, USA. Her legal experiences are wide ranging with almost eighteen (18) years as a lawyer in Jamaica. Her United States practice is in the area of Immigration with a focus on family green cards, citizenship, work permits, student visas and visitors’ visas. She has assisted clients in many parts of the USA and other countries.
Her Jamaican practice areas are wide ranging and includes Real Estate, Contracts, Immigration and General Legal Consultancy. She practiced as a Prosecutor and as a Defense Attorney in Jamaica. She does regular presentations online and in person on various legal topics such as Business, Wills, Real Estate, Contracts, Immigration, Disabilities, Common Legal Problems, Law Office Practice and Procedure and Legal Ethics.
Nadine has appeared as a presenter at several law conferences and volunteers with several legal, business, children and community service organizations in Jamaica and in the USA. She has appeared on several radio and television programmes discussing various legal topics. She is the author of several legal articles and three books on Caribbean History.
Nadine writes a lot of “How to Dos” for persons needing to access the justice system. Her latest book, On Your Feet, Criminal Law Practice and Procedure in the Parish Courts in Jamaica is available at the publisher, Ian Randle Publishers and on Amazon.com
She has a B.A. in Caribbean History, a Masters of Philosophy in History (done by research thesis on the history of rum in Jamaica) a Bachelor of Laws (LLB) from the University of London and a Certificate of Legal Education from the Norman Manley Law School, Jamaica which is the requirement for admission to the Jamaican Bar. She was admitted to the Missouri, USA Bar in 2018.mething interesting about your business here.
Announcement
Navigating the Charity Renewal Process with the Charities Authority can be challenging.
We are proud to offer our expertise to assist you in successfully completing the renewal process, ensuring compliance and alleviating the administrative burdens that can often accompany this task. Our dedicated team is equipped with the knowledge and resources necessary to guide you every step of the way.
With Mosaic Strategic Services, you can focus on what truly matters—fulfilling your mission and making a positive impact in the community—while we handle the intricacies of the renewal process.